AI Products Pre-sales & Customer Success Specialist

Role Overview

• Lead discovery conversations with prospects to understand business context, performance challenges, and AI maturity, especially across performance creative and Conversion Rate Optimization (CRO).
• Deliver structured, tailored demos of GAIN’s AI products, showcasing how the platforms support end-to-end journeys from acquisition and creative testing through conversion optimization.
• Translate prospect requirements into concrete solution architectures that combine GAIN’s AI tools with relevant GAIN services (e.g., Performance, Experience, Conversion).
• Partner with sales and marketing to shape proposals, statements of work, and subscription recommendations for mid-market and enterprise opportunities.
• Capture and organize prospect feedback and objections, feeding it back into product roadmaps, positioning, and collateral.
• Own the end-to-end demo program for higher-touch prospects: scheduling, preparation, configuration of demo environments, and follow-up materials.
• Collaborate with Product owners, Marketing and Digital teams to keep demo scripts, narratives, and collateral aligned with the latest product capabilities and GTM priorities.
• Support webinars, events, and field marketing with live demos and Q&A, representing GAIN’s AI products to growth, marketing, and services teams.
• Help define and refine qualification criteria and playbooks for when prospects should receive high-touch demos versus self-service experiences.
• Comfortable representing GAIN’s AI products externally, including for demos, webinars, product walkthroughs, and presenting thought leadership content.
• Lead onboarding for clients purchasing higher-tier subscriptions, from kick-off through initial activation and first value.
• Map client use cases to platform features, designing onboarding plans, success criteria, and measurement frameworks tied to performance outcomes.
• Work with clients to set up integrations, workflows, and initial experiments in collaboration with GAIN’s specialist teams.
• Monitor early usage and performance, proactively intervening with training, office hours, or playbook recommendations to drive adoption and renewal readiness.
• Act as the voice of the customer in product stand-ups and planning sessions, feeding in insight from demos, sales cycles, and onboarding.
• Coordinate with Product, Engineering, and Operations to ensure smooth handoffs from sale to onboarding to steady-state success.
• Partner with the Client Advisory Board and key accounts to surface structured feedback on roadmap, usability, and outcomes.
• Track funnel and success metrics related to pre-sales motions: demo-to-opportunity, opportunity-to-close, and time-to-value post-onboarding.
• Use product analytics, CRM, and feedback logs to identify patterns in successful implementations and refine playbooks accordingly.
• Work with Operations to ensure relevant events, lifecycle stages, and campaign associations are captured in tools such as HubSpot and analytics platforms.

Requirements

• 4–6 years in B2B SaaS in a client-facing role such as pre-sales, solutions consulting, customer success, or product specialist, ideally within AI, data, marketing technology, or CRO/performance advertising domains.
• Demonstrated experience delivering tailored software demos and discovery sessions for marketing, growth, or digital teams.
• Strong familiarity with performance marketing and/or CRO concepts (e.g., creative testing, funnel optimization, experimentation) and the ability to link them to platform capabilities.
• Experience collaborating with sales, product, and delivery teams to shape solutions and execute go-to-market plans.
• Comfortable working with CRMs and GTM tools (e.g., HubSpot, Salesforce, outreach platforms) to manage pipelines, activities, and reporting.
• Excellent communication and storytelling skills, with the ability to translate technical features into clear business value for different audiences.
• Proven ability to operate in fast-paced, ambiguous environments, managing multiple opportunities and onboarding projects in parallel.

Benefits

• Hybrid work environment + a home office allowance
• Flex-Fridays! Friday is your uninterrupted day to wrap up the work week or sign off early
• 3 weeks of paid time off to start, plus a winter holiday office closure.
• Work from anywhere in the world up to 20 business days or 4 weeks per year! We want you to build a life and a career at the same time.
• Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.
• Reward + recognition programs to recognize your team (and be recognized) for all that we do
• Work at a certified Great Place to Work®