Conduct stakeholder interviews, shadowing, and workshops to understand current workflows and pain points
Map and document end-to-end processes (handoffs, ownership, tooling, and dependencies)
Analyze operational data to quantify inefficiencies, errors, cycle times, and cost drivers
Perform root-cause analysis and prioritize improvement opportunities based on impact vs effort
Design redesigned workflows, SOPs, and operating playbooks that improve scalability and reliability
Partner with cross-functional teams to define requirements and implement automation or tooling improvements
Lead rollout of new processes, including training, communication, and change management
Monitor adoption and compliance, addressing resistance and refining processes as needed
Measure post-implementation performance against baseline metrics and report outcomes
Drive continuous improvement through retrospectives, dashboards, and ongoing optimization initiatives

1+ years of experience in operations, business analysis, consulting, project management, or a related field
Strong analytical skills with ability to translate data into actionable insights
Experience conducting interviews, gathering requirements, or mapping processes
Ability to manage projects from concept through implementation
Excellent written and verbal communication skills
Comfortable working cross-functionally and influencing without authority
Strong organizational skills and attention to detail
Experience working in a fast-paced startup environment
Passion for our mission and the desire to make an impact in the world through technology

Health, Dental, Vision
Unlimited PTO + Holiday + Birthday off!
Unlimited Social Impact Time Off (SITO)!
A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
Competitive salary
Mission-aligned company events/volunteering
Inclusive, exciting start-up culture
Accelerated career & personal growth
Culture Club and more!

Business Operations Associate

Key skills