Service inbound corporate and government contractor travel requests
Deliver extraordinary customer service to all ALTOUR clients
Greets all clients with enthusiasm
Provide consultative service to travelers and travel arrangers throughout the booking process
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed
Follow applicable guidelines around Federal travel requirements, including the Fly America Act
Secure the lowest air/car/hotel rates available at time of booking
Utilization of client and ALTOUR negotiated programs when applicable
Utilize GDS low fare search capabilities
Maintain goal expectations in the following areas: Productivity – measured by transactions per month; Quality – minimal customer service issues; Customer experience – measured through call monitoring performance

5 years’ travel selling experience
5 + years’ customer service experience, preferably in the travel industry
Experienced in international travel bookings and process
Typing speed of at least 50 WPM
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Travelport+/Galileo GDS, GDS formats, short cuts, enhancements, pricing
Corporate travel experience required; government/government contractor experience preferred
Experienced handling of multiple accounts
Exceptional communication skills, both written and oral
Ability to embrace change; adaptable
Leadership Abilities:
Has strong understanding of own skill set and development opportunities
Takes direction, offers suggestions, and asks for appropriate guidance when applicable
Demonstrates exceptional teamwork
Proactively offers support when ability matches need
Acts as a leader among peers
Thanks peers for support they have provided
Consistently demonstrates master of the guiding principles in daily work habits.
Ability to provide constructive feedback to peers and leaders when appropriate.
Ability to handle most difficult situations
May seek minimal guidance but generally has solution at hand
Able to support peers in decision making
Knows when to escalate to a leader
Strong understanding of key ALTOUR initiatives and employs strong change management skills consistently.

Corporate Travel Consultant

Key skills