LeadershipChange ManagementCommunicationDecision Making
About this role
Role Overview
Service inbound corporate and government contractor travel requests
Deliver extraordinary customer service to all ALTOUR clients
Greets all clients with enthusiasm
Provide consultative service to travelers and travel arrangers throughout the booking process
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed
Follow applicable guidelines around Federal travel requirements, including the Fly America Act
Secure the lowest air/car/hotel rates available at time of booking
Utilization of client and ALTOUR negotiated programs when applicable
Utilize GDS low fare search capabilities
Maintain goal expectations in the following areas: Productivity – measured by transactions per month; Quality – minimal customer service issues; Customer experience – measured through call monitoring performance
Requirements
5 years’ travel selling experience
5 + years’ customer service experience, preferably in the travel industry
Experienced in international travel bookings and process
Typing speed of at least 50 WPM
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Travelport+/Galileo GDS, GDS formats, short cuts, enhancements, pricing