Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey
Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned
Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency
Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel)
Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality

Prior experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients)
Strong project management and problem-solving skills in cross-functional settings
Excellent written and verbal communication skills—you can make the complex feel simple
Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work
Passion for customer experience and helping your clients succeed

Implementation Consultant

Key skills