About this role

Monitoring environment dashboards and responding to key events & alerts.
Managing communication channels between business users, call centers and technical teams, and providing feedback on incident triage and resolution progress.
Basic troubleshooting tasks like gathering examples, reproducing the issues and capturing screenshots.
Collating all relevant information, triaging incidents
assessing the impact level, and escalating to appropriate tech teams, as well as technical & business stakeholders.

Incident Management experience in tech, or transferable experience from call centers, or other operational/monitoring roles.
Basic troubleshooting, problem-solving and investigative experience
Excellent attention to detail, ability to focus
Experience operating in a high pressured environment
Excellent verbal and written communication skills
Experience in communication tools such as Slack and Jira
Team player, keen to learn and grow
Willingness to work a 4on 4off schedule

Platform Operations Analyst

Key skills