Key skills
CAISAMLSSOSaaSCustomer Success
About this role
Role Overview
- Offer onboarding, implementation, and adoption support for customers
- Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
- Support completion of security questionnaires in a cross functional team
- Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
- Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
- Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
- Work together with founder and account executives to ensure comprehensive customer success
Requirements
- 2+ years experience in B2B SaaS
- Prior experience at an early-stage AI company (Seed to Series C preferred)
- Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component libraries
- Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
- Entrepreneurial spirit and first principles thinking
- Bonus points if you have:
- You have used tools like Magic Patterns before
- You know how to code
- Experience with bottoms-up adoption funnels and PLG
- Previous founder, early operator, or first customer success hire
Benefits
- Rapid career growth at one of the fastest growing Series A companies
- Competitive salary and equity package
- 15 days off PTO
- Health, dental, and vision coverage
- Fun team offsites and events — we went to Mexico last year!