About this role

Ensure every customer interaction is handled with the highest possible quality
Provide knowledgeable answers to questions about product pricing, availability, and shipment tracking, in a professional and timely manner via telephone, email and live chat
Process requests for proof of delivery and product return requests
Accept ownership of things that cannot be resolved immediately
Provide follow-ups as needed
Document and update customer records based on interactions
Help to educate Customers regarding self-serve resources for 24/7 service
Assist in routing consolidated service inquiries to the appropriate teams as needed
Advise Customer Service Management of any obstacles and/or opportunities to make things easier for customers

Excellent customer service skills, call center experience a plus
Computer literacy and ability to learn new computer software programs (e.g. Excel, Word, Outlook, SAP, Salesforce)
Excellent written and oral communication skills; strong organizational skills and attention to detail
1 to 2 years customer service experience a plus
Ability to prioritize and multitask
Ability to read, write and understand the English language
Positive and professional demeanor
Sense of urgency; meeting of deadlines

Customer Service Representative

Key skills