Key skills
LeadershipTeam Leadership
About this role
Role Overview
- Design and lead support program infrastructure
- Manage technical issue resolution and escalation
- Directly manage Customer Support Technician and recruit new talent
- Build and maintain knowledge base to reduce ticket volume
- Monitor customer health indicators and coordinate retention interventions
Requirements
- 5+ years in support operations, program management, or technical operations
- Healthcare technology or healthcare operations experience
- Team leadership experience
- Technical support expertise
- Support program design experience
- Proficiency with ticketing platforms
Benefits
- Health insurance
- Professional development
- 401(k) plan
- Flexible work hours
- Paid time off