Director, Navigation Client Channel Leader

Role Overview

• Managing the overall client retention, satisfaction and growth of all clients under the assigned strategic channel.
• Serving as an advisor to employers, consultants, and partnering under the assigned strategic channel.
• Recommending and executing best practices of Alight services, while interacting and gaining trust of individuals at all levels of client organization.
• Demonstrating expert knowledge of Alight offering by providing strategic development, execution, and problem solving to define concrete solutions.
• Increasing and maintaining engagement rates in the Alight services and to ensure attainment of ROI Guarantees where applicable.
• Developing and executing renewal strategies, including packaging, presenting, and negotiating to retain clients.
• Leading pre-renewal internal strategy meetings and collaborates with Alight enterprise leaders on multi-product and service client renewals.
• Managing and delivering regular updates of the assigned channel to key stakeholders internally and externally.
• Overseeing a team of Client Leaders, handling performance reviews, compensation processes, and supervisory duties to ensure successful relationship management.
• Provide coaching and mentorship to promote best practices, support business goals, and represent the Navigation team internally.
• Owning development and execution of compelling business cases and support comprehensive reporting to clients and broker/consultant partners.
• Partnering with other Directors to create the annual business review template.
• Assisting Client Leaders in key client annual business review meetings with clients assigned channel to review performance.
• Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals.
• Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives.
• Assisting in the new business process to help position Client Delivery during the sales process.

Requirements

• Ten+ years of individual success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor.
• Display successful track record managing client relationships and large (10,000 or more lives) employer accounts.
• Demonstrate ability to understand and develop financial projections/P&L, as well as other performance metrics.
• Possess solid organizational, management, administrative and human relations skills in a style which exhibits maturity, leadership, sensitivity, and teamwork.
• Have higher-caliber negotiation and leveraging skills.
• Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors.
• Demonstrate success meeting goals/targets and managing a complex book of business.
• Possess ability to facilitate and guide strategic planning discussions to help the client define key objectives.
• Demonstrate the capacity to actively listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action.

Benefits

• Options include a variety of health coverage options
• wellbeing and support programs
• retirement
• vacation and sick leave
• maternity, paternity & adoption leave
• continuing education and training
• several voluntary benefit options