QA and launch recruitment for customer-submitted research projects
Manage the full lifecycle of recruitment, ensuring quality, accuracy, and on-time delivery
Proactively communicate project updates, timelines, and recommendations to customers
Serve as a product expert, staying current on new features and platform enhancements
Respond to incoming customer communications with clarity, empathy, and efficiency
Collaborate with cross-functional teams and provide coverage when teammates are out of office
Identify opportunities to improve processes and contribute ideas that support team goals

1+ year of experience in a client-facing role (e.g., account management, project coordination, customer support, or similar)
Strong written and verbal communication skills with the ability to build trust and credibility
Highly organized with strong attention to detail and the ability to manage multiple concurrent projects
Comfortable working in a fast-paced environment with evolving priorities
Proactive, solution-oriented mindset with strong problem-solving skills
Bachelor’s degree preferred but not required
Startup experience, Zendesk experience, or experience managing high project volume is a plus

Project Coordinator

Key skills