Employee Success Consultant

Role Overview

• Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
• Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
• Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc.
• Use HR analytic tools to make data-driven business decisions.
• Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
• Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
• Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
• Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
• Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
• Partner with leadership to drive organizational effectiveness and a high-performance culture.
• Partner to support the business through transformation and change. Executes on continued reshaping, growth, acquisition, reorganization, etc.
• Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
• Creates tools, templates and resources for consistent service delivery at scale.
• Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
• Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.

Requirements

• Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Demonstrated ability to be a self-starter and proactive.
• Comfort with ambiguity and proven agent for change.
• Ability to develop effective relationships across all levels of the organization with diverse client groups.
• Excellent verbal and written communication skills ; must be a strong and succinct communicator.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• Ability to ramp up quickly, recognize Salesforce’s unique culture and proactively help identify issues/areas of development.
• Ability to collect, assimilate, analyze, and present data.
• Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software, Workday, and Tableau.
• Ability to take trends and data, connecting the dots and translating them into key insights and presentable themes.
• Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
• Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
• General knowledge of employment policies and practices.
• Knowledge of staffing, compensation, and talent management best practices.

Tech Stack

• Tableau

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program