Respond to calls coming into our call center by positively promoting Farmers insurance products to prospective customers
Consult with customers to understand their needs and selling those products which best fit the customer’s needs
Make outbound calls to optimize sales potential
Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
Navigate multiple computer systems while seamlessly interacting with the customer

Minimum 1 year of experience in a sales environment
Active Property & Casualty or Personal Lines License
Proven ability to meet quotas, metrics and goals
A drive to work in a fast-paced, high energy environment
Desire for a long-term career within the insurance industry
Proven ability to take initiative, solve problems, and prioritize tasks
Direct sales skills, and the aptitude to influence customers and close the sale
Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms
Must be eligible to obtain resident/non-resident property and casualty license in all required states

Inbound Sales Consultant

Key skills