Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.

3+ years of experience in technical support or a related field.
Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
Experience with operating systems, such as Windows Server and Linux distributions.
Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
Strong documentation skills to record and track support cases, solutions, and best practices.

Support Solutions Engineer – AMER, MSP

Key skills