Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion opportunities: retailers’ expectations, timelines, volumes, technical needs, etc.
Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value.
Evaluate retailer-specific technical & operational requirements: EDI-related, routing, labeling, etc.) to confirm what can be supported.
Conduct feasibility-checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support.
Identify risks, gaps, and mission-critical changes early in the opportunity-lifecycle.
Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations.
Support internal approvals, opportunity-creation, and Prepaid billing recommendations.
Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders.
Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness.
Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed.
Champion process & product evolution by recommending improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences.

5-7 years of experience in solutioning-forward roles, such as Solutions Engineering, Solutions Architecture, or similar customer-facing technical roles.
Familiarity with compliance-centric Retail requirements (routing, labeling, SLAs) and EDI/API integrations that facilitate compliant fulfillment.
Ability to assess and articulate technical & operational feasibility and/or constraints.
Comfort working with EDI standards, APIs, data-mapping, and general concepts of integrated systems.
Ability to tie technical & operational decisions to business outcomes for merchants.
Demonstrated ability to influence a diverse range of stakeholders and push progress across complex projects without direct authority.
Effectively simplifying complex requirements and writing clear Merchant Success Plans.
Experience developing effective, repeatable frameworks that result in both efficiency and quality.

Solutions Engineer II

Key skills