Own medium-sized, cross-functional initiatives end-to-end, from planning through delivery.
Drive timelines, dependencies, and execution to ensure high-quality outcomes, while measuring impact against defined success metrics.
Analyze operational, student, and people data to identify root causes, surface insights, and inform prioritization and interventions (e.g., retention, throughput, quality, efficiency).
Align Data, Product, Engineering, and Operations partners to move work forward.
Anticipate and resolve risks, blockers, and trade-offs through decisive action and escalation.
Evaluate how people, process, and tooling are working together — and recommend changes to improve performance, consistency, and scalability.
Improve and document operational workflows to increase speed and consistency.
Keep stakeholders aligned through clear, concise communication.
Reinforce a culture of ownership, accountability, and execution.

You have about 3 years of experience managing projects or programs in an operations, data, technology, or startup environment.
Experience working with data teams and foundational familiarity with SQL and Python.
You have owned projects end-to-end and are comfortable being accountable for timelines, outcomes, and stakeholder alignment.
You are an excellent communicator, able to clearly synthesize information and adapt messaging to technical and non-technical audiences.
You are highly organized, detail-oriented, and skilled at managing multiple workstreams simultaneously.
You are proactive and solutions-oriented, able to anticipate issues and drive resolution without waiting for direction.
You thrive in fast-paced, ambiguous environments and can bring structure where none exists.
You are collaborative, direct, and comfortable navigating cross-functional dynamics.
You are motivated by impact and excited to contribute to improving access to education through strong operations.

Program Manager, Data Ops

Key skills