Key skills
CommunicationSales
About this role
Role Overview
- You will be the first point of contact for customers reaching out to learn more about our wireless plans and services.
- Use a consultative approach to understand their needs through discovery questions, provide tailored solutions, and close the sale — all while delivering an exceptional customer experience.
- Your energy, curiosity, and the ability to ask the right questions will help uncover customers' needs.
- By asking discovery questions, provide the best recommendations on products and services that fit both their budget and lifestyle.
- Overcome objections by addressing concerns and highlighting why Consumer Cellular is the smart choice.
- Recognize the right time to close the sale confidently by delivering a great customer experience.
- Maintain accurate records using CXOne and other internal tools.
Requirements
- Minimum 1 year of sales experience (inbound, outbound, or retail)
- Experience in closing sales and meeting metrics and quotas
- Strong communication and active listening skills
- Comfortable using Microsoft Office Suite (Word, Excel, Outlook)
- Proficient in navigating a PC and web browsers
- Ability to think on your feet, ask the right questions, and close sales
- A self-starter with a desire to succeed and grow within the company
Benefits
- Uncapped commission – take control of your income
- Career development – we promote from within
- Comprehensive training and ongoing support
- Be part of a winning team that values your input and celebrates your success
- Work in a fast-paced, goal-oriented environment where your efforts make a real impact