Customer Service Engineer

Role Overview

• Servicing multi-modality, CT/MR/AX/XP Imaging Equipment in the Los Angeles, CA area.
• Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Establish and maintain proper business relationships with customers and peers, performing necessary administrative duties accurately.

Requirements

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Must be proficient in the use of tools and service test equipment.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology.
• Experience with electronics, hydraulic and pneumatic systems.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time