Provide first-class service and support to GE Healthcare Solution for Enterprise Imaging (SEI) customers through a team of technical specialists for Radiology RIS, PACS and Cardiology IT solutions
Act as a Senior IT System Engineer interfacing with the customers, respond to reported incident issues, attend regular service support visits
Support a remote team of installation & upgrade on site, perform software O/S patching or Safety updates when needed
Manage customer expectations, and ensure clear communication between the customer and GEHC
Perform structured fault analysis across complex IT environments (servers, networks, applications)
Analyze system, performance, and stability issues and implement sustainable solutions, including updates and upgrades
Provide independent on‑site and remote troubleshooting, support Incident, Problem, and Change Management processes, and ensure high system availability and technical quality
Manage service activities end‑to‑end, ensure SLA compliance, response times, and customer satisfaction
Maintain accurate system documentation, configurations, tickets, and service reports while adhering to quality, safety, and compliance requirements
Collaborate closely with internal teams (Service, Engineering, Support, Sales) and external partners, and contribute to IT projects such as migrations, upgrades, and new system architectures

Completed vocational training in IT (e.g. IT Specialist for System Integration)
Several years of hands-on experience as a System Administrator
Strong knowledge of server setup and operations, particularly Windows Server (Linux knowledge is a plus)
Solid technical experience with networking, operating systems, databases, and end-user support
Proven experience in systematic troubleshooting and root cause analysis (log analysis, monitoring, RCA)
Basic Knowledge in the Following Areas: Virtualization technologies (e.g. VMware, Hyper-V), MySQL, Oracle DB and PL/SQL, Networking fundamentals (TCP/IP, DNS, DHCP, firewall basics), Backup and recovery concepts
Willingness to travel: approximately 30% on-site work with assigned customers
Very strong German and English language skills , both written and spoken
Valid Class B driving license

Senior IT System Engineer

Key skills