Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
Lead technical implementation for priority accounts from integration to optimization
Debug complex real-world issues involving APIs, crawling systems, data pipelines, and infrastructure constraints
Build reusable solutions, templates, and deployment playbooks based on recurring customer needs
Translate customer feedback into actionable insights for product and engineering teams
Collaborate closely with core engineers to improve reliability, performance, and usability
Define and document best practices for implementing Firecrawl at scale
Own customer issues end-to-end, ensuring successful outcomes without heavy process dependencies

3+ years of experience building and shipping production systems (or equivalent hands-on experience)
Strong fundamentals in APIs, distributed systems, debugging, and infrastructure
Experience troubleshooting real-world integration issues in production environments
Ability to clearly explain technical concepts to non-technical stakeholders
Experience in customer-facing technical roles such as Solutions Engineer, SRE, DevRel, or infrastructure-focused engineering
Comfort working in high-urgency, fast-paced startup environments
Strong ownership mindset with the ability to operate independently
Experience building pragmatic solutions under time constraints

Forward Deployment Engineer

Key skills