Credit Collections Specialist

Role Overview

• Manage and collect outstanding receivables for assigned accounts
• Proactively contact customers regarding past‑due balances
• Maintain accurate documentation of all collection activities
• Resolve disputes, unapplied payments, adjustments, and account holds
• Prepare write‑off files and escalate accounts as needed
• Collaborate with internal teams and deliver strong customer service
• Analyze portfolio data and support process improvements

Requirements

• 2–3 years of B2B collections experience
• SAP experience preferred
• Strong communication, negotiation, and problem‑solving skills
• High attention to detail and ability to prioritize in a fast‑paced environment
• Proficiency in Microsoft Word, Excel, and business systems
• Bachelor’s degree preferred or equivalent experience

Benefits

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• 3 weeks vacation, 11 holidays plus paid sick time
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year!
• Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!