ServiceNow Consultant – HRSD, ITSM, UI-UX

Role Overview

• Support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM)
• Configure, enhance, and support ServiceNow HRSD and ITSM modules
• Design and implement workflows, business rules, client scripts, and catalog items
• Support incident, request, change, and HR case management processes
• Collaborate with internal teams to translate business requirements into ServiceNow solutions
• Design intuitive, user‑friendly ServiceNow interfaces
• Customize Service Portal / Employee Center experiences
• Improve usability, accessibility, and overall end‑user experience
• Partner with stakeholders to ensure solutions align with business needs and adoption goals
• Work closely with HR, IT, and business partners
• Participate in requirement gathering, design sessions, and solution walkthroughs
• Provide documentation and knowledge transfer as needed

Requirements

• ServiceNow platform experience (mid‑ to senior‑level)
• Hands‑on experience with: HR Service Delivery (HRSD)
• IT Service Management (ITSM)
• Strong UI/UX design experience within ServiceNow
• Experience designing Service Portal / Employee Center interfaces
• Strong understanding of ITIL processes (Incident, Problem, Change, Request)
• Ability to work independently and deliver in a fast‑paced environment
• Excellent verbal and written English communication skills.

Tech Stack

• ITSM
• ServiceNow

Benefits

• Contract Duration: 6 months
• Must work U.S business hours