Perform regular carrier rate audits to ensure 100% billing accuracy based on contractual agreements.
Audit customer invoices for invalid charges, including late shipments, voids, duplicate billing, and incorrect accessorials.
Ensure 99% on-time completion of all monthly audits, with results presented to customers within the agreed-upon time frame.
Dispute invalid charges directly with carriers, achieving an agreed‑upon recovery rate on approved claims.
Track and report all customer KPIs and carrier performance metrics, identifying opportunities for improvement.
Manage a portfolio of 8–12 customers, participating in scheduled calls to review audit results, savings opportunities, and performance trends.
Maintain a professional and responsive relationship with customers and carriers.
Respond to parcel-related inquiries via the help desk within SLT standards, ensuring timely and accurate resolutions.

Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred.
2–3 years of professional experience; parcel or transportation carrier experience preferred.
Proficiency in Microsoft Office with strong Excel skills for audit analysis and reporting.
Strong organizational, time‑management, and analytical skills.
Key Competencies Analytical precision and accuracy in high‑volume auditing.
Strong customer relationship management.
Process‑improvement mindset.
Ability to work independently and manage multiple accounts.
Effective cross‑functional collaboration skills.
Excellent problem‑solving abilities and attention to detail.

Parcel Audit Analyst

Key skills