Implement financial aid policies as directed, ensuring compliance with state and federal regulations, audit requirements and the organization’s policies.
Review financial aid applications and eligibility documentation submitted by the student to determine eligibility for financial aid awards.
Provide information through the student information system, to admissions and advising team members, in an effort to obtain missing documentation needed from the student to complete the financial aid application.
Maintain minimum weekly award package completion rates as defined by Student Financial Aid leadership.
Maintain accurate knowledge of the organization’s products and services.
Remain current in the financial aid field through professional development, such as workshops, conferences, state and regional associations and course work.
Ensure accurate and effective representation of the organization and follow-through with prospective students, enrolled students, business community and high school officials.
Prepare financial aid award packages based on documentation submitted.
Follow processes and procedures that streamline the awarding and delivery of the aid programs.
Review and certify private loan applications on a weekly basis.

Associate degree in Accounting, Business, Finance or related field; Bachelor’s degree preferred.
Minimum of one to three years of relevant experience and/or training, or equivalent combination of education and experience, preferably within a financial aid, finance counseling or loan processing environment.
Strong interpersonal, written and verbal communication skills.
Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision; maintain records and files with precision and accuracy.
High level of professionalism and telephone etiquette.
Excellent customer service skills.
High aptitude for math.
General knowledge of the higher education industry preferred, but not required.
Proficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and PowerPoint.
Working knowledge of financial software, CampusNexus, preferred.
Strong command of the English language, in both oral and written form.

Financial Aid Officer

Key skills