Design, write, edit, test and improve content across multiple touch points, including product flows, navigational elements, product names, emails, tutorials and notifications
Collaborate on cross-functional teams with designers, data analysts, researchers, engineers, product managers and marketing team members
Demonstrate excellent communication skills and the ability to influence product decisions, team direction and strategy
Give and solicit feedback from UX design peers and contribute to the team through mentoring or onboarding
Ensure a consistent voice and tone across Thumbtack product content, marketing channels and customer support
Develop content frameworks and product narratives that explain your recommendations and help partners understand the practice of content design
Independently and proactively identify opportunities for impactful A/B copy tests and participate in user interviews
Understand the relationship between business goals and user needs

2+ years of experience working on 0-1 teams
4+ years of professional writing experience
3+ years of experience in UX writing or content design
Excellent writing and editing skills
Proven ability to collaborate successfully with design and product partners
Ability to articulate your rationale clearly
Ability to work independently, juggle multiple work streams, and deliver on tight timelines
Portfolio of writing samples that highlight product content design and generative AI experiences

Content Designer

Key skills