Apply human-centred design principles and best practices across the service design lifecycle to ensure services and products are usable, accessible, and grounded in user needs.
Collaborating and managing the end-to-end journey of a service or product, from initial concept through to delivery for the client.
Full cycle strategy including user research, gap analysis and journey mapping.
Analyze and synthesize data to identify themes and opportunities, telling compelling user experience stories and providing actionable insights.
Developing visual communications and infographics including presentation materials, service blueprints, user journey maps, and other user experience design artifacts.
Look for commonalities in activities across services where solutions could be made.
Planning and facilitation of workshops and presentations.
Collaborate with cross-functional teams and clients, offering leadership, expertise, and recommendations to drive improvements and change.
Contributing to the development of information architecture, UX/UI design and user flows.
Maintain quality service by establishing and enforcing organization standards.
Use design research, particularly qualitative research, to drive key insights and inform strategies.
Develop meaningful profiles, personas and scenarios.

5 + years of experience in Service Design and/or as a Product Owner/Manager, in a team-oriented, collaborative environment.
A strong portfolio that clearly demonstrates strengths in both UX and visual design skills.
Experience working on an Agile development team.
Strong relationship-building skills, working effectively in cross-functional teams and managing stakeholders through collaboration and communication.
Excellent presentation and communication skills, capable of conveying information persuasively to clients at all levels and influencing others to achieve objectives.
Proficient in storytelling, both visually (e.g., Miro, PowerPoint, etc.) and verbally, to create persuasive narratives.
Strong leadership skills with the ability to motivate, coach and mentor others.
Experience creating, developing, and executing facilitation and planning workshops.
Experience developing visual communications and infographics that are human-centred.
An aptitude for learning and applying new digital technologies and tools.

Unique work experience that balances making a tangible impact with continuous growth and stability

Service Designer – Contract

Key skills