Service Accounts Coordinator

Role Overview

• Manage daily escalations for customer accounts
• Communicating with customers and creating processes
• Maintain and update customer-specific processes in Twiki
• Create estimates for service work and coordinate with customers
• Assess the customer’s billing requirements and ensure correct processing
• Review work orders and coordinate with departments for invoice assessments
• Run and assess weekly reports from D365 on work orders
• Participate in regular meetings with customers for updates
• Collaborate with internal departments to handle escalated customer issues

Requirements

• High School Diploma or Equivalent
• 3-4 Years: Industry Related Experience
• MS Office Proficiency: Advance knowledge of Excel frequently, Word, Outlook.
• Multitasking: Handling regular activities, coordinating with different teams, handling escalations.
• Time Management: Prioritizing tasks to ensure efficient customer service.
• Customer Service Oriented: Being able to work with the customer to facilitate their needs.
• Dependable: Attend customer meetings on time to ensure efficient customer service.

Benefits

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short
• and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)