Design, build, and maintain scripted and non-interactive (silent) Windows application installations for enterprise deployment via Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune
Create and modify MSI/MST packages using AdminStudio and InstallShield following established packaging standards and workflows
Perform installation testing and validation on Windows 11 platforms
Integrate configuration changes and application settings using Microsoft Installer (MSI) standards and best practices
Develop custom packaging solutions and resolve compatibility issues using shims where necessary
Develop automation solutions using PowerShell, CScript, WScript, VBScript, and related scripting tools
Innovate and implement new automation strategies to improve efficiency, reduce manual effort, and streamline packaging processes
Partner with application owners and project teams to gather requirements and define packaging specifications
Lead technical review sessions to align on business requirements, deployment strategies, and delivery methodologies
Estimate packaging effort, cost, and timelines for project planning and execution
Provide regular status updates and accurate delivery forecasts to stakeholders
Conduct quality assurance testing and peer reviews of application packages
Provide advanced post-production deployment support and troubleshooting
Participate in monthly BMC Remedy/ServiceNow queue master rotation

Advanced experience with Flexera AdminStudio, InstallShield and AppDeployToolkit
Strong knowledge of Microsoft SCCM and Intune deployment models
Deep understanding of MSI/MST packaging standards and Windows Installer technologies
Experience building and deploying application shims
Strong scripting proficiency (PowerShell preferred)
Enterprise-level troubleshooting and analytical skills
Associate in Computer Science, Business, Engineering or equivalent work experience
4 years of Application Packaging experience
Strong proficiency at packaging applications into MSI /MST format using AdminStudio and InstallShield
Bachelor's degree in Computer Science, Business, Engineering or equivalent work experience (desired)
6 years of Application Packaging experience (desired)
Strong proficiency creating transforms, custom actions, chain installments, understanding software pre-requisites, and user profile settings for new and existing packages (desired)
Strong proficiency with capturing virtual snapshots (desired)
Familiarity with building shims to resolve application functionality issues (desired)
Proficient at Boolean Logic and following other people’s scripts and AppDeployToolkit (desired)
Ability to create custom scripts (VB or PowerShell) and utilities (C# preferred language) (desired)
Strong understanding of Windows operating systems (desired)
Experience with Microsoft System Center Configuration Manager (desired)
Experience working at a Utility Company (desired)

Senior IT Product Specialist – Application Packaging

Key skills