About this role

Performing customer service activities for Telemedicine customers
Providing information and resolving technical issues
Responding to customer communications
Addressing questions issues problems concerns
Providing customer technical support for products and services including pet and animal health care-related products
Coordinating and assisting with equipment installations
Troubleshooting and repairing system database or data communication issues

1 + years of experience in a technical customer support focused environment or have experience working in a veterinary practice
Strong interpersonal skills
Ability to quickly learn Telemedicine products/services and new business tools
Strong personal computer skills, including Microsoft Office
Troubleshooting computer connectivity, hardware and software for Windows PC
Troubleshooting Android and iOS App connectivity and workflow experience
Ability to communicate complex technical issues to technical and non-technical users in a professional, friendly and understandable manner
Attention to detail and ability to multi-task

Technical Customer Care Specialist – Telemedicine

Key skills