Engage with internal employees to accurately detail issues sent to the ticketing system
Detect and solve production issues and bugs within the development environment
Engage with the Engineering team to raise bugs, problems or information gaps
Maintain documentation related to solving common issues
Become an expert in Flywire products and triage issues
Provide day-to-day maintenance and support for applications supported by the customer and their partners
Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
Respond to application-related queries from end users in remote locations

1-5 years of experience in software maintenance and support
An understanding of web applications
ours are written in RoR, Java and React
Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
Strong categorization skills and the ability to find ways to improve our ticketing system
Ability to grasp complex concepts and maintain a logical and analytical approach to solving problems
Fluent in English, as it is the company’s working language
Experience in FinTech or the payment industry will be appreciated
Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures

Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start
Our immersive Global Induction Program
Wellbeing Programs (Mental Health, Wellness)
Competitive time off including FlyBetter Days to volunteer and Digital Disconnect Days!

Application Support Engineer II

Key skills