Lead technical onboarding for new customers, aligning project delivery with DevOps and infrastructure goals.
Build project plans, manage timelines, and coordinate technical setup across cloud environments (AWS, Azure, GCP).
Support delivery of key onboarding KPIs, especially time to value and production-readiness.
Act as the central point of contact for all onboarding efforts, communicating progress and risks to stakeholders.
Oversee ongoing Managed DevOps services for high-ARR clients, including patching, monitoring, upgrades, and compliance support.
Maintain SLA adherence and deliver repeatable, consistent value on a monthly or quarterly basis.
Coordinate technical teams and resources to execute service requests, incident resolution, and proactive maintenance.
Drive continuous improvement in service delivery through feedback loops and process optimization.
Create and deliver proof of concepts (POCs) that effectively demonstrate product value.
Partner with Customer Success Managers, Support, Engineering, and Product teams to ensure a unified customer experience.
Identify blockers to delivery and proactively resolve them with internal teams.
Provide regular reports on delivery status, KPI tracking, and customer impact.

5+ years of experience in technical project management, onboarding, or managed cloud/DevOps services.
Strong experience of cloud platforms (AWS, Azure, GCP), DevOps practices, CI/CD pipelines, infrastructure automation, and networking.
Experience driving onboarding and operational delivery in a B2B SaaS or cloud-native company.
Expertise with Kubernetes, Terraform, IAM, and cloud-native monitoring/logging tools.
Background in DevOps or cloud engineering is required.
Strong organizational and communication skills, with a bias for action and accountability.
Proven ability to manage multiple customers and priorities in a fast-paced environment.
Experience working with high-value enterprise or mid-market customers.
Exposure to compliance frameworks like SOC 2, HIPAA, or PCI.
Certifications like PMP, CSM, or ITIL are a plus.

Technical Delivery Manager

Key skills