Associate Account Development – Fixed Ops

Role Overview

• Participate in discovery sessions to understand dealer business objectives, workflows, challenges, and priorities.
• Convert Fixed Ops operational knowledge into actionable solution requirements.
• Support sales cycles with solution design inputs, value articulation, and functional responses for RFPs.
• Represent the operational perspective in presales conversations as the Universal Fixed Ops SME.
• Partner with ADEs to advance opportunities through the sales cycle.
• Drive documentation, data collection, and internal coordination needed for presales and deal movement.
• Serve as a liaison between Sales, Product, Implementation, Support, and Sales Operations.
• Assist with presentations, pricing packages, proposals, and internal approval processes.
• Ensure customer expectations established during the sales process align with implementation delivery.
• Attend post-install and onboarding meetings to confirm that customer success criteria are achieved.
• Support issue escalation, clarification of requirements, and coordination with internal teams.
• Advocate for the dealer’s definition of success throughout rollout and adoption.
• Represent the operational perspective in post-sales conversations as the Universal Fixed Ops SME.
• Learn CDK processes, sales methodology, tools, organizational structure, and culture.
• Maintain clean documentation and SalesForce hygiene per established best practices.
• Build Fixed Ops industry knowledge and competitive intelligence.
• Develop toward becoming a quota-carrying ADE and progressing through our field sales career path.
• Gain experience participating in B2B conversations with dealership executives — including Fixed Ops Directors, General Managers, and C-suite leaders — building confidence and skills in senior-level communication.

Requirements

• 6+ months in a sales or customer-facing role
• Dealership Fixed Operations experience (Service Advisor, Service Manager, Fix Ops Leadership)
• Some college coursework or higher
• Extremely fast learner capable of succeeding in a fast-paced field environment
• Strong communication skills with the ability to speak confidently to dealership leaders
• Comfortable with digital solutions, workflow tools, and technology platforms
• Highly organized with excellent time management, prioritization, and follow-through
• Ability to collaborate with multiple internal teams and manage competing priorities
• Strong interest in pursuing a long-term B2B sales career
• Willingness to relocate for future advancement (if required)
• Ability to travel ~75% across the U.S., including overnight trips
• Comfortable navigating airports, travel logistics, and dealership environments.
• Frequent movement, communication, and document review

Benefits

• Medical, dental, and vision benefits
• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement