Participate in discovery sessions to understand dealer business objectives, workflows, challenges, and priorities.
Convert Fixed Ops operational knowledge into actionable solution requirements.
Support sales cycles with solution design inputs, value articulation, and functional responses for RFPs.
Represent the operational perspective in presales conversations as the Universal Fixed Ops SME.
Partner with ADEs to advance opportunities through the sales cycle.
Drive documentation, data collection, and internal coordination needed for presales and deal movement.
Serve as a liaison between Sales, Product, Implementation, Support, and Sales Operations.
Assist with presentations, pricing packages, proposals, and internal approval processes.
Ensure customer expectations established during the sales process align with implementation delivery.
Attend post-install and onboarding meetings to confirm that customer success criteria are achieved.
Support issue escalation, clarification of requirements, and coordination with internal teams.
Advocate for the dealer’s definition of success throughout rollout and adoption.
Represent the operational perspective in post-sales conversations as the Universal Fixed Ops SME.
Learn CDK processes, sales methodology, tools, organizational structure, and culture.
Maintain clean documentation and SalesForce hygiene per established best practices.
Build Fixed Ops industry knowledge and competitive intelligence.
Develop toward becoming a quota-carrying ADE and progressing through our field sales career path.
Gain experience participating in B2B conversations with dealership executives — including Fixed Ops Directors, General Managers, and C-suite leaders — building confidence and skills in senior-level communication.