Senior Digital Experience Product Manager

Role Overview

• Define and own the digital experience product vision for CWS applications supporting maintenance and janitorial services.
• Develop and maintain a clear product roadmap aligned with CWS business strategy and operational priorities.
• Identify opportunities to standardize and modernize applications to support scalable service delivery across U.S. accounts.
• Collaborate closely with the C&W Services Data team to optimize data collection, management, and the delivery of actionable insights that support business objectives.
• Oversee the end-to-end applications ecosystem supporting: Work management and preventive maintenance, Janitorial inspections and quality assurance, Workforce enablement and labor visibility, Operational performance reporting and client dashboards.
• Ensure strong integration and alignment across enterprise platforms, operational systems, and third-party technologies.
• Rationalize overlapping tools and drive convergence toward a cohesive, efficient ecosystem.
• Establish consistent digital standards and workflows aligned to CWS’s self-perform operating model.
• Develop scalable implementation frameworks to support new client onboarding and account expansion.
• Partner with operations leaders to ensure tools are practical, user-friendly, and aligned with frontline execution.
• Translate digital capabilities into clear value propositions for client engagements.
• Support pursuit teams by acting as a Product Subject Matter Expert (SME) during RFPs and client presentations.
• Ensure digital solutions are structured in a way that supports repeatable deployment and consistent client experience.
• Lead cross-functional collaboration across Engineering, Design, Data & Analytics, Operations, and Change Management.
• Manage product backlogs, prioritization, release planning, and adoption tracking.
• Monitor product performance and user feedback to drive continuous improvement.

Requirements

• Bachelor’s degree preferred.
• 5+ years of experience in Product Management, Digital Platforms, or Enterprise Applications.
• Demonstrated experience managing complex application ecosystems.
• Experience driving product standardization and scalable deployment models.
• Strong understanding of operationally intensive service businesses preferred (Facilities Management, IFM, Maintenance Services, or similar).
• Proven ability to influence cross-functional stakeholders without formal authority.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance
• Disability insurance programs
• Paid time away from work
• Competitive pay