Proactively engage a portfolio of critical disclosers as defined by CDP strategy, enhanced admin fee status, and any grant-related requirements.
Understand customer needs, objectives, and challenges related to environmental disclosure, and effectively responding to complex and nuanced questions.
Identify opportunities for deeper engagement, working closely with Relationship Managers from the Sales function to support lead generation.
Provide tailored guidance and business cases to these critical disclosers to maximize their positive outcomes and engagement.
Collaborate closely with the Customer Support team on the support of these critical disclosers.
Work with the Regional Engagement Lead, Disclosure to manage and resolve critical discloser escalations in a timely and effective manner, ensuring customer satisfaction and minimizing negative impacts.
Provide feedback and insights from customer interactions to help the organization identify discloser pain points and opportunities for improvement and innovation.

Experience in customer success, account management, or a related field, ideally within a B2B environment.
A strong understanding of sustainability issues, including climate change, deforestation, water security, biodiversity, and plastics.
Ability to quickly learn, comprehend, and retain complex and nuanced information with regards to environmental disclosure requirements.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with disclosure customers.
Strong problem-solving and analytical skills, with the ability to understand customer needs and translate them into actionable support.
Demonstrated ability to manage multiple accounts and tasks effectively, with strong organizational and time management skills.
Proficiency in using CRM systems and other relevant software applications.
A proactive and customer-centric approach with a focus on delivering value and ensuring customer satisfaction.
Ability to work independently and collaboratively within a team environment.
Alignment with CDP’s mission and values.

Customer Success Account Manager – Disclosure Engagement

Key skills