Create or edit proposals and contracts under the direction of sales leaders as needed, including new RFP’s and contracts for routine upsells.
Act as a liaison between digital advertising, demand generation services and sales team leaders to determine inventory availability.
Ensure a smooth hand-off post-sale, acting as the key point of contact once sales are closed, gathering campaign assets and organizing timelines.
Handle all kickoff calls to explain how programs work post-sale and align expectations with internal and external stakeholders.
Communicate campaign performance reports (e.g., sharing progress, metrics, and insights) to clients throughout the campaign, meeting regularly to identify ways to improve performance and ensure client satisfaction.
Work with internal teams to receive and manage campaign assets (e.g., creative materials, targeting parameters). Ensure timely collection of required assets from clients, tracking progress and communicating any delays.

Bachelor’s degree in Project Management, Marketing, Communications, or a related field.
2-3 years of experience in account management, client services, or a related industry.
Proven ability to develop and grow strategic client relationships.
Exceptional account and project management skills.
Strong problem-solving and analytical abilities, with a strategic mindset.
Ability to manage multiple tasks efficiently, ensuring accuracy and adherence to deadlines.
Demonstrated track record of client relationship development.
Proactive, with the ability to identify and effectively resolve challenges.

Customer Success Manager, Marketing Services

Key skills