Develop and gain the client’s approval of a Training Needs Assessment by collaborating with the client’s key stakeholders, assessing the skills and knowledge gaps across impacted departments and roles.
Define, document, and gain the client’s approval of training target groups, including end users, power users, and administrators, tailoring content to the specific needs of each group.
Define, document, set, and gain the client’s approval for clear Learning Objectives for each training session or module, ensuring they align with the overall goals of the project.
Define, document, and gain the client’s approval for the appropriate delivery methods for the training, including in-person workshops, virtual sessions, and self-paced e-learning.
Create, document, and gain the client’s approval for a detailed training timeline that schedules the rollout of training sessions, balancing project milestones with employee availability.
Develop, document, and gain the client’s approval for a process for evaluating the effectiveness of the training program, including pre
and post-training assessments, quizzes, and surveys to gather feedback from participants.

A minimum of 5 years of experience in delivering both in-person and virtual training sessions, with the ability to engage learners and effectively transfer knowledge.
A minimum of 2 years of experience in delivering both in-person and virtual training sessions for a high-volume contact center.
A minimum of 2 years of experience in delivering training for the SAP S/4 HANA system.
A minimum of 2 implementation project experiences in delivering training for Tolling Back Office Agents.
Proven experience in designing and developing e-learning content, ideally using Articulate 360, or similar e-learning tools, such as Adobe Captivate, Camtasia, or Moodle.
The ability to become familiar with the technical aspects of UBOS and the ability to translate complex processes into user-friendly training material.

Trainer Consultant

Key skills