Key skills
CRMCommunication
About this role
Role Overview
- Serve as the primary point of contact for Tradeify.co traders and customers,
- Accurately identify, assess, and efficiently resolve inquiries,
- Skillfully troubleshoot incoming inquiries,
- Educate both existing and potential traders,
- Monitor trading systems and proactively identify potential problems,
- Adhere strictly to all internal guidelines, compliance procedures, and industry best practices
Requirements
- 2+ years of experience in a customer service, technical support, or operations role,
- Ability to type a minimum of 30 WPM,
- Strong analytical and problem-solving skills,
- Must be fluent in English
Benefits
- Excellent written and verbal communication skills,
- Outstanding interaction with traders and customers is your top priority,
- Demonstrated ability to multitask effectively,
- Strong analytical and problem-solving skills,
- Proficiency in utilizing CRM software (e.g., Intercom, HubSpot) and other customer support tools,
- Willingness to notice and suggest improvements when necessary,
- Health insurance, 401(k) matching, Flexible work hours, Paid time off