Own implementation plans, timelines, scope, and stakeholder communication from kickoff through go-live.
Run discovery to understand clinical, operational, data migration, and integration needs; translate findings into an implementation plan.
Manage risks, dependencies, and change control; keep projects moving with crisp updates and clear decision-making.
Partner with client clinical and operational leaders to design and implement workflows aligned to best practices.
Serve as a subject matter expert, helping customers understand system capabilities and Canvas best practices.
Guide customers through adoption milestones and ensure usability for end users.
Confidently navigate API/SDK concepts to unblock workflows, examples:
Walk a developer through generating API keys
Speak to specific API resources and basic error troubleshooting
Translate workflows into SDK-backed solutions
Lead stabilization and transition to ongoing support/customer success team.
Identify repeatable patterns, plugin gaps, and process improvements; share insights with internal teams.
Coordinate internally with Product/Engineering/Support to resolve questions and drive outcomes.

Implementation experience in healthcare SaaS, EHR/EMR, practice management, billing, payer connectivity, clinical operations tools, or adjacent health tech.
Strong project management fundamentals: scoping, milestones, RAID (risks/assumptions/issues/dependencies), stakeholder comms.
Ability to reconstruct solutions from fundamental elements to drive radical innovation
Individuals that approach ambiguous problems with a hypothesis-driven mindset, identify key inputs / feedback loops and tests assumptions before scaling a solution
Technical curiosity and learning agility — able to become conversant in APIs/SDKs quickly.
Experience collaborating with engineering/product on complex issues.
Comfort operating in fast-pace environment, running structured meetings, maintaining internal key stakeholders updated and driving decisions.
Experience with go-live planning and on-site/virtual launch support.

Implementation Manager

Key skills