Manager, AI – Agentic Workflows

Role Overview

• Be a true maker-owner: You will be the owner of the AI & agentic stack. You will take full ownership of the end-to-end roadmap and bridge the gap between 'AI potential' and 'operational reality' by shipping agents that act, learn, and resolve complex workflows independently.
• Architect Agentic Workflows: Design, deploy, and iterate on multi-agent systems to handle complex commercial tasks like customer segmentation, lead qualification, lead routing, quota planning, enablement, and proactive sales process alerts.
• Orchestrate the Commercial Stack: Develop deep, bi-directional integrations between AI agents and our core toolkit (Salesforce, Slack, Gong, Braze, etc.). You will ensure our stack isn't just a group of disconnected apps, but a unified, agent-driven nervous system.
• Prompt Engineering & Tuning: Develop and iterate on sophisticated system prompts to ensure agent outputs are accurate, brand-compliant, and grounded in company data.
• Establish Human-AI Collaboration: Design elegant "Human-in-the-Loop" (HITL) protocols. You will build the logic that allows agents to handle high-volume complexity while identifying high-stakes nuances that require a seamless hand-off to our human experts.
• Continuously Monitor Performance: Establish KPIs for AI agents (e.g., "Success Rate of Autonomous Resolution," "Time Saved per Workflow") and continuously optimize for cost and latency.
• Fortify Governance & Safety: Implement guardrails to ensure AI agents operate within ethical boundaries and maintain data privacy standards.

Requirements

• 5+ years of experience in process re-design, business transformation, or workflow optimization, with a proven track record of influencing senior stakeholders and navigating ambiguity.
• Strong experience with Python and AI orchestration libraries. Deep understanding of LLM APIs.
• Ability to map a manual, 10-step human process into a logical, automated sequence of tool calls and reasoning steps.
• Understanding of the lead-to-revenue lifecycle, sales processes, and customer journey maps.
• Demonstrated track record managing ambiguity well and driving impact in an environment where priorities and direction can evolve quickly. You should have a positive can-do attitude and be adaptable to evolving business goals.
• Excellent interpersonal and communication skills and an ability to work cross-functionally with a wide range of stakeholders.
• Exposure to AI voice chat is a plus.

Tech Stack

• Python

Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match using our Wealthsimple for Business platform
• 20 vacation days + 4 wellness days per year, and unlimited sick and mental health days
• 90 days away program: Employees can work outside of Canada for up to 90 days per calendar year
• A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS)