Own the product backlog and priorities: Maintain a clear, actionable backlog; write user stories, acceptance criteria, and ensure the team always has the next best work lined up.
Lead discovery and define outcomes: Gather insights through user feedback, analytics, stakeholder input, and research; define problems, success metrics, and validate solutions before scaling.
Drive alignment across stakeholders: Collaborate with leadership, editorial, sales, support, and legal/professional services teams to balance needs and communicate decisions clearly.
Partner with engineering to deliver: Plan goals, clarify scope, unblock decisions quickly, and accept completed work against criteria while keeping quality and user experience high.
Measure performance and iterate: Define KPIs, monitor releases, learn from results, and continuously improve product performance, usability, and conversion/retention outcomes.
Champion user trust, privacy, and compliance: Ensure product requirements consider sensitive user data, consent, and safe handling of immigration-related information.

3+ years of experience as a Product Owner, Product Manager, or similar product delivery role on a digital product
Strong ability to translate ambiguous problems into clear requirements, stories, and acceptance criteria
Comfort using data to make decisions (funnels, cohort retention, event tracking, A/B tests, etc.)
Strong communication skills and stakeholder management—able to say “no” (or “not now”) with clarity and context
Experience collaborating closely with engineers and understanding technical trade-offs (you don’t need to code)
Experience in marketplaces, subscription products, content platforms, or high-traffic consumer web products (Nice to Have)
Familiarity with user research methods (interviews, surveys, usability testing) and experimentation (Nice to Have)
Background in regulated or trust-centric domains (legal, finance, healthcare) or handling sensitive user data (Nice to Have)
Experience with product tooling like Notion, Figma, GA4, Metabase, etc. (Nice to Have)

Group benefits including extended health care, dental care, vision care, and telehealth.
Paid time off and statutory holidays.
Company events and team building activities.

Product Owner

Key skills