Providing technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams.
Documenting and reporting defects.
Contributing technical articles/help tips to on-line resources, installation instructions and system specific documentation.
Contributing to the internal and/or external product integration training and documentation.
Functioning as an expert for a particular product to the support staff and company.
Performing other duties and job responsibilities as may be assigned from time to time.

BS/BA in business or related field, or equivalent experience.
1-3+ years of technical support experience, preferably supporting business applications software, and supporting high-end equipment/applications.
Strong technical background.
Basic business knowledge, including knowledge of accounting principles.
Basic technical knowledge, including knowledge of servers, networks and SQL.
Proficient in Windows as well as various software applications.
Demonstrated problem solving and crisis management skills.
Strong conceptual and analytical skills with the ability to work as an effective member of a team.
Excellent communication skills required.

Technical Support Analyst I

Key skills