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Technical Support Manager at MSX International | JobVerse
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Technical Support Manager
MSX International
Remote
Website
LinkedIn
Technical Support Manager
France
Full Time
2 hours ago
H1B Sponsor
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Key skills
Project Management
About this role
Role Overview
Lead and coordinate the team of Technical Delegates
Ensure the project KPIs are met
Define, maintain and communicate a clear local governance model
Plan and monitor schedules for on-site visits and field interventions
Analyze team performance reports
Ensure compliance with MSX and OEM (automotive manufacturer) standards
Coordinate local deployment of new project initiatives
Act as the primary operational point of contact for the automotive manufacturer
Prepare and lead regular meetings with the automotive manufacturer
Develop and manage a country-level activity plan
Manage and support the national team of Technical Delegates
Produce clear, concise reporting on country performance
Requirements
Solid experience (typically 3 to 5 years) in project or program management within the automotive sector
Experience coordinating field teams
Experience managing B2B client relationships and multiple national-level stakeholders
Experience producing management reporting and performance analysis
Experience in process improvement projects and/or launching new programs or services
Strong knowledge of the automotive industry
Good understanding of dealership network operations
Familiarity with basic project management principles
Strong knowledge of KPI-driven performance management
Very strong written and spoken English
Benefits
Meal vouchers
Supplementary health insurance and income protection
Works council (CSE) benefits
Apply Now
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