Operations Analyst

Role Overview

• Collaborate with business partners in drafting and editing Branch and Central Network Communications and targeted communications through MainStreet and email.
• Analyze, write and prepare complex information or instruction and documentation based on requested communication.
• Draft and edit weekly Branch Network communications (BNC) and Central Network Communications (CNC) based on received submissions.
• Host weekly BNC/CNC meetings to clarify and finalize weekly publications and upload final for distribution.
• Partner with Corporate Communications to ensure required organization-wide requirements are followed.
• Foster a high energy, high performing team culture.
• Collaborate with business partners on communication content and timelines for specialty projects, emergency and ad-hoc requests.
• Manage and employ the Poppulo communication platform for email-based communications.
• Develop communication reporting and partner with management to analyze common communication topics for process improvement suggestions or escalation to business partners.
• Partner with Legal to ensure state solicitation bans are communicated to appropriate team members.
• Create/maintain communication distribution lists for on-going and one-off communications.
• Prioritize and validate submitted communications.
• Maintain Communication Request submission form and job aid.
• Maintain and enhance OMF business knowledge and industry norms/standards to provide sound recommendations in the role.
• Ensure communication information is organized throughout shared drive, communications request portal, Poppulo communications platform, communications Confluence calendar, etc.
• Continue skill development with Poppulo, LinkedIn Learning and MyLearningLink courses.
• Support additional duties as defined.

Requirements

• High School Diploma/ GED
• 4+ years relevant work experience
• Excellent grammar, editing and proofreading skills
• Excellent interpersonal skills and ability to interact with all levels of management
• Well-organized; effective time management and multi-tasking skills with strong prioritization skills
• Ability to work independently and efficiently in a fast-paced, deadline driven environment
• Quick learner with superior attention to detail; highly adaptable
• Well-rounded organizational knowledge, including business unit functions and inter-business unit dependencies
• Strong analytical and problem resolving skills
• Proficient skills in Outlook, Excel, Word and PowerPoint
• Familiarity with internal operational systems such as Field Reporting, CLASS, CQS, etc.
• Preferred: Poppulo experience
• Project Management experience
• Confluence experience

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)