Customer Service Representative

Role Overview

• This position is the Office’s front line with regard to New Accounts and Customer Service.
• It requires extensive product knowledge to support frequent customer contact.
• Development of new business through servicing requests and calling on existing customers.
• Identification and calling on potential customers.
• Representing the Bank in community activities.
• Maintain an extensive knowledge of deposits, loan and on-deposit services offered by Stockman Bank.
• Attend periodic training sessions.
• Sell multiple financial products and services to new and existing customers.
• Spot sales opportunities and cross-sell other Bank services as they arise.

Requirements

• Basic Qualifications:
• Strong commitment to providing exceptional customer service.
• High School diploma or equivalency.
• Ten key proficiency.
• Previous computer experience.
• Preferred:
• Previous Bank Operations knowledge and skills.
• 1-2 years previous financial institution/customer service experience.
• Previous experience using ITI Teller Platform.

Benefits

• Education, Experience and Certification Requirements
• Strong commitment to providing exceptional customer service.
• High School diploma or equivalency.
• Ten key proficiency.
• Previous computer experience.
• Previous Bank Operations knowledge and skills (preferred).
• 1-2 years previous financial institution/customer service experience (preferred).
• Previous experience using ITI Teller Platform (preferred).