Customer Service Representative

Role Overview

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary.
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions.
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures
• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving.
• Support major brands by becoming an expert in their loyalty programs, products, and services.
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence.
• Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence.
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality.
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment.
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance.
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space.
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected.
• Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

Requirements

• High school diploma from an accredited institution recognized by the US Department of Education
• Minimum of 2 years of customer service experience.
• Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously.
• Completion of a 6-week remote Training Program with full attendance and engagement.
• Strong problem-solving skills, attention to detail, and a proactive approach to customer care.
• Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication.
• Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed.
• High school diploma or equivalent.
• Adequate work at home / quiet office setup with a strong internet connection.

Benefits

• Remote Work – Must reside in FL, GA, LA, MS, OK, TN, or TX.
• Full-time, 40 hours/week – Set shifts assigned after training.
• Weekend availability required.
• Starting Pay: $17/hour plus Potential to earn additional performance bonuses of up to $350/month!
• Robust health insurance: medical, dental, and vision.
• Free fitness benefits, including PeerFit.
• Generous PTO + 7 paid company holidays.
• 401(k) with company match + annual profit sharing.
• Career growth pathways within a top-rated remote work culture!