Manage vendor relationships and contracts across technology, facilities, legal, finance, and operations
Oversee office operations and remote work infrastructure to support a distributed team
Improve cross-functional processes that enable teams to collaborate effectively and move quickly
Support board preparation and maintain operating cadence (OKRs, all-hands, leadership meetings)
Drive cross-functional initiatives that don't fit neatly into a single department
Build internal systems, documentation, and playbooks that codify how we work
Partner with leadership on resource planning, organizational design, and strategic projects
Identify operational bottlenecks and implement solutions before they slow us down
Ensure compliance with operational requirements for SOC 2, HIPAA, and other regulatory frameworks
Own special projects and CEO priorities that require operational rigor

5+ years of operations leadership experience in fast-scaling startups
Proven track record supporting companies through rapid headcount growth (20 to 100+ employees)
High agency and low ego—you find what needs doing and do it, regardless of job description
Comfortable with ambiguity and context-switching between diverse operational challenges
Exceptional project manager who can juggle multiple priorities without dropping balls
Strong systems thinker who builds scalable processes, not one-off solutions
Excellent communicator and cross-functional collaborator who earns trust across teams
Detail-oriented executor with strategic thinking ability
Resourceful problem-solver who finds creative solutions with limited resources

Director of Operations

Key skills