Catastrophe Claims Adjuster

Role Overview

• Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly
• Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information
• Provide outstanding customer service and keep related parties advised of the claims status
• Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties
• Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement
• Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software
• Identify large losses, questionable claim indicators, and subrogation opportunities early
• Maintain accurate reserving of claims files

Requirements

• College or University degree, or CIP designation
• Prior customer service experience, preferably with face-to-face interaction
• 3+ years of property personal and commercial experience
• Knowledge of building construction and estimating software
• Excellent time management and organizational skills
• Outstanding customer service and communication skills
• Strong problem-solving abilities
• Ability to travel across Canada at a moment's notice and work away from home for up to 30 days at a time
• Capability to work extended hours and weekends 365 days/year
• Valid driver’s license

Benefits

• Compelling rewards package including base compensation
• Eligibility for annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Hybrid flexible work model
• Outstanding career development opportunities
• Support for professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
• Corporate wellness programs to support employees’ physical and mental health