Key skills
ERPSalesforceCRMSAPLeadershipProject ManagementStakeholder ManagementChange ManagementCollaborationSales
About this role
Role Overview
- Own and communicate the global CRM strategy, roadmap, and governance, supporting Carmeuse’s Customer 360 vision.
- Lead cross-functional collaboration with Sales, Marketing, Customer Service, and regional teams to drive adoption, process optimization, and customer lifecycle management.
- Manage global CRM architecture, integrations (including ERP/SAP and Quintiq), data integrity, security, and vendor relationships.
- Align CRM capabilities with supply chain and commercial processes to ensure cohesive business operations and data transparency.
- Develop, mentor, and empower a high-performing CRM team in a dynamic, multicultural environment.
- Oversee license management, cost optimization, release cycles, and effective change management practices.
Requirements
- Bachelor’s degree with 7+ years of experience
- Proven experience managing global CRM systems, preferably Salesforce, in a large, complex global organization.
- Directly managed international team, providing leadership and guidance to ensure alignment across regions and business units driving organizational change and system adoption.
- Strong leadership and stakeholder management skills; demonstrated ability to build consensus and foster collaboration across geographies and business units.
- Expertise in CRM integrations with supply chain solutions and enterprise platforms (ERP/SAP).
- Excellent analytical, problem-solving, and project management abilities.
- Ability to translate business needs into technology-driven solutions, with a focus on delivering measurable impact.
Tech Stack
- ERP
Benefits
- Paid holidays and vacation time
- Group medical/pharmacy insurance options with company funded health care spending accounts
- Dental insurance & Vision insurance
- A 401k account with company matching contribution
- Company-paid life insurance and short-term and long-term disability insurance
- Options to purchase additional life insurance (employee, spouse, and child) and additional employee long-term disability insurance.
- Employee Assistance Program (EAP)
- Tuition benefits including professional certifications