Customer Service Representative

Role Overview

• Answers inbound telephone calls, responds to guest & member emails, prepares any onsite collateral and performs general office and database duties to support the Guest Experience Department
• Assists with onsite sales and performs duties of Sales Ambassadors and Guest Ambassadors when required
• Follows all museum policies and procedures
• Answers inquiries from the public and our members in a professional and courteous manner; notes and delivers phone messages; tracks daily calls in a call log
• Processes ticketing and membership transactions in Tessitura; opens and closes a daily batch for financial transactions
• Troubleshoots web logins and assist members and guests with website navigation
• Answers Feedback, Info and Ticket Center emails in a timely manner and reports any relevant information/feedback to management
• Performs any administrative or clerical assignments needed for the day-to-day operations of the museum
• Keeps up to date with museum happenings and exhibitions as informed by the Marketing team
• Assists Guest Experiences staff at onsite and offsite events as needed
• Performs other duties as assigned

Requirements

• High School Diploma or GED required
• At least two (2) years experience in general office responsibilities and procedures or an equivalent combination of education and experience
• Completion of some college classes preferred
• Bilingual in English & Spanish preferred
• Good organizational and clerical skills
• Knowledge of office machines, including copiers and postage machines
• Knowledge of Microsoft Office, including Outlook, Word and Excel
• Good typing and data entry skills
• Pleasant and courteous telephone manner
• Professional and courteous written correspondence via email
• Ability to multi-task
• Needs to be available to work weekends and some holidays as needed