Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations
Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills
Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients
Partner with the Marketing team to establish standard collateral for client training and engagement
Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal
Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision

4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
Ability to understand client business challenges and translate our AI solutions into meaningful operational impact
Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
Excitement about the potential of AI to transform healthcare and a desire to be part of that change
Familiarity with EHR systems
Ability to travel up to 50% nationwide

Client Success Partner – Surgical Growth

Key skills