Lead and deliver cutting-edge loyalty consulting, strategy, and program design.
Maximize consumers’ emotional connection throughout their customer lifecycle.
Deliver enterprise value for clients.
Collaborate closely with Kobie’s client services, analytics, marketing services, technology, and operations teams.

5–8 years of experience in loyalty, CRM, customer engagement, or marketing strategy (agency or client-side).
Experience across at least two verticals (e.g., retail, travel, financial services, entertainment, telecom).
Strong understanding of loyalty mechanics (earn/burn, liability, personalization, lifecycle marketing, CX).
Ability to frame insights into defensible recommendations and build trusted client relationships.
Comfort interpreting complex data and crafting clear, persuasive narratives.
Manages time, priorities, and resources to deliver high-quality work aligned to client and project goals.
Handles challenging assignments with focus and resilience, seeking input when needed and learning from setbacks.
Communicates data-driven insights clearly and collaborates to move ideas forward with a team-first mindset.
Seeks opportunities to learn, listens actively, and applies feedback to improve outcomes.
Uses critical thinking to simplify complexity and deliver practical solutions in fast-paced environments.
Invites diverse perspectives, promotes collaboration, and shares ownership of results.
Bachelor’s degree required
Exposure to global, multi-brand, or paid loyalty programs.

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being

Manager, Strategic Consulting

Key skills